Member Help Centre

Take these simple steps to help keep your information safe:

• don’t use your Ontario Teachers’ account password for any of your other online accounts, including banking, email or social media
• change your password on a regular basis
• keep your account number and password confidential. Don’t share them with anyone, including family members
• choose a unique password, at least eight characters long, with at least one uppercase letter, number and special character
• always use your account to update personal information, like telephone numbers, email and mailing addresses
• be aware of potential scammers who may use fake emails, pop-up ads, text messages or phone calls to try and trick you into divulging personal information
• change your password immediately if you suspect it’s been compromised

You can easily retrieve your account number or reset your password.

To reset your password, you’ll need to sign in with your account number or email address associated with your account. When you're prompted to enter your password, click ‘Forgot password?’. You'll receive an email with instructions on creating a new password.

Alerts show up when there’s a change to your file, new documents to review, or an action you need to take. Keep an eye out for them on the Your pension page of your account.

Sign in to your Profile and update your info in the Contact Information and Phone Numbers sections. Make sure to click Save to confirm your changes.

Keeping your address, email and phone number up to date ensures you’ll always receive info and updates about your pension.

Do we have your current personal email and phone number on file? If not, update them today since you likely won’t have access to your work email or phone numbers after you retire.

Go to your secure Document Centre to view your T4A(s) or tax receipt.

Sign in to your Buyback Centre. Make sure to review the cost, tax implications and deadlines before making any payments.